Contact Us:

At TechPalooza we are ready to assist you in the most efficient way possible.  As we welcome your questions and comments, please assist us in helping you by following the guidelines we have in place for communicating with you.   Hours of Operation: Monday - Friday        9:00am  - 5:30pm EST Saturday – Sunday   Closed   (Closed on National Holidays)   Although our Operations Center is closed during certain hours and days, our website is open 24/7 for your ordering convenience.  Orders placed after 4:30 PM EST are reviewed for processing the next business day.  *No orders are shipped or delivered on Saturday or Sunday.   **TechPalooza does not accept phone, fax, email, or orders sent to us via mail or courier service.  We also do not accept orders from Non-US IP Addresses or Non-US Bank issued credit cards.     Please contact us via the following methods below so we may assist you. Order Status: Please make sure that your system will accept emails from the following email addresses so that you will be kept up to date on the processing of your order.  Your final email will include the tracking number for your shipment.  Email addresses:  Sales@TechPalooza.com and OrderInfo@MyOrderTracker.com.  Please make sure these are not blocked by SPAM or JUNK filters. For additional questions regarding your current order please click on the link below:           Order Status Request Problems with Placing an Order: If you are having a problem placing your order and are receiving a decline notification from our website, this could be caused by several reasons.  The billing address you enter for the order must be the address that you receive your monthly credit card statement.  If you are using a debit card this is on your monthly statement.  If the address and phone number do not match the statement, chances are your order will be declined.  We also do not accept orders from Non-US IP Addresses or Non-US Bank issued credit cards.  Declines are also due to wrong credit card information or security code.   For your privacy and protection, we utilize very strict approval guidelines for our online customers.  If your order is declined or you receive an email from us stating that we could not verify your billing and or shipping address and phone numbers, your order will need to be cancelled and placed again with the correct information.  We cannot change your information for you online, over the phone or via email.  We report all fraudulent activities to the local authorities and to the FBI Internet Commerce Fraud Division.  All IP addresses are logged at point of order for security and fraud protection as well. Customer Service: Customer Service addresses many areas of concern for our customers.  Please read below to see if your question is answered before deciding to send in an email or call us.   For questions about our products:  All of the products we sell are brand new and factory sealed from the manufacturer.  They contain the full manufacturer’s warranty.  Our volume purchasing and streamlined logistics allow us to pass along aggressive discounts to you for competitive pricing.   For product availability:  If the “Add to Cart” button on the product page is active, this means the product is in stock with at least 4 units in inventory.  If it says “temporarily out of stock” inventory should be available in the next 2 weeks.   For shipping times to various locations:  We ship from the following States, so you can estimate the delivery time for your shipment:  New Jersey, Indiana, Georgia, Florida, Texas, and California.   For purchasing more than quantity one of a particular product or several items in the same order:   You will receive a volume shipping discount based upon the total shipping and handling cost of the entire order.  Please add the products to your shopping cart first to determine your total freight bill.  Asking for a freight quote is not necessary, the website will calculate it for you.   If your order has been cancelled or voided:  You must re-enter your order online.   For product shipments:  We will email you your order status notification and shipping information with tracking number to the TechPalooza login email address you provided.   For any other general questions not answered above.  Please click on the link below to submit a customer service request.            Customer Service Request Returns: If you need to return an item and it qualifies under our Returns policy, we are happy to assist you in this process.  Some returns may be subject to a 15% restocking or repackaging and certification fee.   If your item is opened, you changed your mind, or you don’t like it when you get it, you could be subject to this fee.  Please determine before you request an RMA if you will accept this fee.   Shipping charges are non-refundable and customer is solely responsible for the shipping charges of any returned product whether defective or new and factory sealed.   All returns must first be assigned a Return Merchandise Authorization (RMA) number from our Returns Department before they can be sent back to us.  To request an RMA please click on the following link:   RMA Request   Be sure to include the following information to help us expedite your request: Order Number Part Number Serial Number (if any) Order Date Reason for the Return Is the product Defective, Opened or Factory Sealed? All items come with manufacturers warranty only. Shipping charges are non-refundable and customer is solely responsible for the shipping charges of any returned product whether defective or new and factory sealed.  All Authorized Returns must be received in our Returns Warehouse within 10 days of the date the RMA # is issued or the item will be returned and no credit will be issued.   All returns may be subject to a 15% restocking fee. Do not remove any labels from any parts or it will result in your warranty being void. Any wrong, damaged or lost item must be reported within 7 days. No refunds after 30 days, no CPU refund after 7 days, no exceptions. Please save all packaging and accessories. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for TechPalooza to process your RMA. If you need to return an item to TechPalooza, please obtain an RMA by filling out the Returns information located on the Contact Us section of our website.   This policy is also stated on all customer invoices. Testimonials: Tell us about your Positive experiences with TechPalooza!  Post your Testimonial for everyone to share!  Please click on the following link:           Testimonial Input Write to Us: TechPalooza 13785 Walsingham Rd. Suite 523 Largo, FL  33774 Attn: Customer Service Phone: **For all questions and concerns regarding pricing, availability, configurations, shipping, multiple quantity pricing and shipping discounts, please send us an email directly at CustomerService@TechPalooza.com.  This will be the fastest way to recieve a response to your question.   If none of the other communication methods above address your questions, you can contact us during regular business hours at:    (404) 806-9053   *During high call volumes, we may be assisting other customers.  If you are not able to speak to one of our associates live when you call in, please leave a detailed message so that we can call you back and assist you with your needs. We also suggest that you send us an email at CustomerService@TechPalooza.com so that we can address your question as soon as possible.  All phone calls and voicemail messages are registered and logged within our Network for quality assurance and customer care accuracy. Thank you.