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Click on the topic below of your interest or scroll through the page to see all the questions.
To shop at TechPalooza you need to have all cookies enabled.
What Are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. TechPalooza uses cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information.
How do I Change cookie settings within my browser?
(If you do not know your browser version, select Help -> About... from your tool bar)
Internet Explorer
If you're using Internet Explorer 6.0:
- Choose Tools -> Internet Options.
- Click the Privacy tab,
- Move the slider to determine which setting you prefer (choose one that allows cookies).
- You can also click on Advanced for specialized cookie treatment.
If you're using Internet Explorer 5.0:
- Choose Tools -> Internet Options.
- Click the Security tab,
- Click Internet, then Custom Level.
- Scroll down to Cookies and choose one of the two options.
If you're using Internet Explorer 4.0:
- Choose View -> Internet Options.
- Click the Advanced tab,
- Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
Netscape
If you're using Netscape 7:
- Go to Edit -> Preferences -> Privacy & Security menu.
Your cookie choices can be changed there.
If you're using Netscape 6:
- Go to Edit -> Preferences -> Advanced menu.
Your cookie choices can be changed there.
Other browsers
If you are using a browser other than Explorer or Netscape, then please click on "Help" within your browser for assistance with changing your cookies settings.
I have Forgotten My Login Email Address. How Do I Access My Account?
If you can provide more information about your account, like password, order number, please contact our customer service and we may help you find out your login email. Otherwise, it is recommended that you register a new account with us.
I have Forgotten My Password. How Do I Access My Account?
We will gladly have your password emailed to you at any time.
How Do I Change My Account Info?
If you would like to change your current account info, log in your account and you will find links in Account Summary to change your Personal Info, default Shipping and Billing Address, Login Email and Password etc.
Why does TechPalooza ask for my email address?
Your email address is the your login ID and the primary method TechPalooza uses to notify you of any order related information such as billing & shipping confirmations, order tracking, as well any customer service related questions you may have.
How do I contact TechPalooza?
At TechPalooza we are ready to assist you in the most efficient way possible. As we welcome your questions and comments, please assist us in helping you by following the guidelines we have in place for communicating with you.
Hours of Operation:
Monday - Friday 9:00am - 5:30pm EST
Saturday – Sunday Closed
(Closed on National Holidays)
Although our Operations Center is closed during certain hours and days, our website is open 24/7 for your ordering convenience. Orders placed after 4:30 PM EST are reviewed for processing the next business day. *No orders are shipped or delivered on Saturday or Sunday.
**TechPalooza does not accept phone, fax, email, or orders sent to us via mail or courier service. We also do not accept orders from Non-US IP Addresses or Non-US Bank issued credit cards.
Please contact us via the following methods below so we may assist you.
Order Status:
Please make sure that your system will accept emails from the following email addresses so that you will be kept up to date on the processing of your order. Your final email will include the tracking number for your shipment. Email addresses: Sales@TechPalooza.com and OrderInfo@MyOrderTracker.com. Please make sure these are not blocked by SPAM or JUNK filters.
For additional questions regarding your current order please click on the link below:
Order Status Request
Problems with Placing an Order:
If you are having a problem placing your order and are receiving a decline notification from our website, this could be caused by several reasons. The billing address you enter for the order must be the address that you receive your monthly credit card statement. If you are using a debit card this is on your monthly statement. If the address and phone number do not match the statement, chances are your order will be declined. We also do not accept orders from Non-US IP Addresses or Non-US Bank issued credit cards. Declines are also due to wrong credit card information or security code.
For your privacy and protection, we utilize very strict approval guidelines for our online customers. If your order is declined or you receive an email from us stating that we could not verify your billing and or shipping address and phone numbers, your order will need to be cancelled and placed again with the correct information. We cannot change your information for you online, over the phone or via email. We report all fraudulent activities to the local authorities and to the FBI Internet Commerce Fraud Division. All IP addresses are logged at point of order for security and fraud protection as well.
Customer Service:
Customer Service addresses many areas of concern for our customers. Please read below to see if your question is answered before deciding to send in an email or call us.
For questions about our products: All of the products we sell are brand new and factory sealed from the manufacturer. They contain the full manufacturer’s warranty. Our volume purchasing and streamlined logistics allow us to pass along aggressive discounts to you for competitive pricing.
For product availability: If the “Add to Cart” button on the product page is active, this means the product is in stock with at least 4 units in inventory. If it says “temporarily out of stock” inventory should be available in the next 2 weeks.
For shipping times to various locations: We ship from the following States, so you can estimate the delivery time for your shipment: New Jersey, Indiana, Georgia, Florida, Texas, and California.
For purchasing more than quantity one of a particular product or several items in the same order: You will receive a volume shipping discount based upon the total shipping and handling cost of the entire order. Please add the products to your shopping cart first to determine your total freight bill. Asking for a freight quote is not necessary, the website will calculate it for you.
If your order has been cancelled or voided: You must re-enter your order online.
For product shipments: We will email you your order status notification and shipping information with tracking number to the Technology Paradise login email address you provided.
For any other general questions not answered above. Please click on the link below to submit a customer service request.
Customer Service Request
Returns:
If you need to return an item and it qualifies under our Returns policy, we are happy to assist you in this process. Some returns may be subject to a 15% restocking or repackaging and certification fee. If your item is opened, you changed your mind, or you don’t like it when you get it, you could be subject to this fee. Please determine before you request an RMA if you will accept this fee.
All returns must first be assigned a Return Merchandise Authorization (RMA) number from our Returns Department before they can be sent back to us. To request an RMA please click on the following link:
Be sure to include the following information to help us expedite your request:
- Order Number
- Part Number
- Serial Number (if any)
- Order Date
- Reason for the Return
- Is the product Defective, Opened or Factory Sealed?
Testimonials:
Tell us about your Positive experiences with TechPalooza! Post your Testimonial for everyone to share! Please click on the following link:
Testimonial Input
Write to Us:
TechPalooza
13785 Walsingham Rd. Suite 523
Largo, FL 33774
Attn: Customer Service
Phone:
If none of the other communication methods above address your questions, you can contact us during regular business hours at: (404) 806-9053
*During high call volumes, we may be assisting other customers. If you are not able to speak to one of our associates live when you call in, please leave a detailed message so that we can call you back and assist you with your needs. All phone calls and voicemail messages are registered and logged within our Network for quality assurance and customer care accuracy. Thank you.
TechPalooza is designed to create an enjoyable online experience in addition to making your search faster and easier. You can find your desired product with as few as three clicks. Our site is comprised of a main tab system that categorizes our vast product selection. You can visit any one of these categories from anywhere on our site by simply clicking on one of the tabs at the top and use the menu on the left side of the page to narrow down your search.
How can I find the product I want?
TechPalooza offers a deep selection of products from a vast variety of manufacturers, divided into dozens of categories. That is a lot of items to sort through, so we created cutting-edge search engines to help you quickly find what you are searching for.
Search
The easiest and fastest way to find something in any of our stores is to use the Search located at the top left side of each page. Search throughout the entire TechPalooza site or use the pull-down list to narrow down your search.
Browse By Category
Our site is also a great place to browse. Click on the top two level categories on the top bar and sub-categories listed on the left side to find your products.
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Does TechPalooza accept phone, fax, email, or snail mail orders?
No. At this time, only valid orders placed via the website are accepted for your security.
Does TechPalooza accept International orders?
TechPalooza does not currently ship internationally; we only deliver to locations within the United States and to Puerto Rico.
How do I operate the TechPalooza shopping cart?
Search for the items you want to buy. Click the “Add to Cart” button for each item you want. If you want to buy more than one of an item, input the new quantity in the Qty Product field and click "Update". If you need to shop for more items, then click on "continue shopping". When you have added the last item you need, select the method of shipment you want to pay for. If everything is to your satisfaction, click on "Check Out" and login following the instructions. New customers can at this point click on "Register" to create an account. This simply holds your shopping cart items while you make your account and then you proceed to check out like normal.
I am experiencing some trouble with my shopping cart. What might be wrong?
Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
6. Some people have trouble when using any Netscape browser.
If all else fails, try closing all programs, restart your computer, or even try from a different computer.
I did not receive an order confirmation. Was my order submitted successfully?
If you did not receive a confirmation on the order however successfully clicked the last submit button, most likely our server received your order, but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system.
I am concerned that I may have inadvertently placed a duplicate order. What should I do now?
Email TechPalooza customer service at customerservice@techpalooza.com. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call 1-800-GO-FEDEX/1-800-PICK-UPS to refuse those boxes. You will be refunded when those boxes are returned to TechPalooza.
After I submit an order with TechPalooza, how will I be advised of the order's progress?
TechPalooza will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check your order status online under your Account Summary for live updates.
Approximately how long does it generally take to process an order?
Orders are processed as they come in usually within 48 hours. Orders entered over the weekend will not be processed until the following week.
What happens if/when an item is out-of-stock?
If you place an order and 1 or more of the items are currently out of stock, your order goes directly into BACKORDER status. No emails are sent.
Does TechPalooza know the estimated time of arrival for out-of-stock merchandise?
Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on product due to the constantly changing nature of information in our industry. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website.
Does TechPalooza sell or release my personal information?
TechPalooza Corporation respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from TechPalooza will be in regard to your order, and other information you may have requested, such as website newsletter.
Why must TechPalooza verify my shipping address?
In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized.
Please contact your credit card issuer bank and list your ship to address as an alternate address in their memo field. We will call them and verify the address.
What are all of the payment methods TechPalooza accepts?
• Credit Cards (Visa, MasterCard, American Express, and Discover/Novus)
Please refer Payment Methods in Terms and Policy for more details.
What states are required to pay sales tax?
TechPalooza shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida, Massachusetts, and California. Each customer shall be solely responsible for all sales or other taxes on orders shipped to any other state.
Does TechPalooza offer any type of Reseller or dealer discount program?
No we do not at this time.
Does TechPalooza know specifically why my credit/debit card was declined?
No. We can only tell that the charge is not approved. You will need to contact your credit card issuing bank to find out the reason for the decline.
PRODUCTS |
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What is the standard warranty for TechPalooza products?
Each item is covered by the manufacturer's warranty. Check the description of the item to check the warranty.
The price of an item I purchased has dropped prior to shipment. Is it possible to get a refund of the difference?
TechPalooza does not offer any price guarantee. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not shipped, you can cancel the order and replace online to take advantage of the new prices. All prices are as is, at the time of sale.
Does TechPalooza sell any merchandise that is not presently listed on the website?
All the products we sell are contained on our website. If the item you are looking for is not on our website, we are not currently selling that item. We do not do special orders.
Where can I acquire more information on the products listed at TechPalooza?
TechPalooza provides the product description and detailed specification for our customers benefit. In most cases these will answer any questions about the product. If further technical assistance is needed, please contact the manufacturer for the most accurate information. TechPalooza does not offer any technical assistance and cannot advise on the compatibility of the items we sell.
Does TechPalooza offer a paper catalog?
No. The one and only catalog for TechPalooza is our website www.TechPalooza.com There is no other catalog.
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Please refer Return Policy and Return Options in Terms and Policy for more details.
Does TechPalooza offer a money-back guarantee?
The return policy for every manufacturer is different. Many products cannot be sent back for credit or replacement once they are opened within the first 30 days of the ship date. There are a few exceptions, which you may verify by contacting our return’s department, returns@techpalooza.com. 15% restocking fee will apply on any open and non-defective products.
Is it mandatory to have an RA number in order to return a product to TechPalooza?
Yes. You must obtain a Return Merchandise Authorization ("RA") number within our Return or Warranty policy period. TechPalooza will not accept returns without prior authorization and an RA number. RA numbers will not be extended or reissued. Customer should prominently display the RA number(s) on the shipping label of boxes containing the returned product.
How do I acquire a Return Authorization number (RA)?
You may request RA number by emailing returns@techpalooza.com. RA number and product return instructions will be emailed within 48 hours.
How do I check the status of my RA?
Please contact our Customer Service via email at returns@techpalooza.com.
Is it necessary to return each individual accessory when I send in a return? What should I include with my RA?
Yes. All original equipment, components, manuals, cables, documents, packaging must be returned with your item in order for TechPalooza to process your RA. Missing items will incur further charges or less of a refund. In most cases, items sent in for RA repair will be replaced with another full item set with accessories. Please return all accessories.
When Will I Receive My Credit?
Once the defective product is received back to our warehouse, we will issue a full credit within two (2) to four (4) weeks of receipt.
Who pays for shipping on a defective item?
TechPalooza does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry. The customer is responsible for shipping returns to our warehouse and all the shipping costs.
When Will I Get My Replacement Product?
For Standard Replacement, TechPalooza will ship a replacement upon receipt of the defective product and it will take (3) three - (5) five weeks turn around time. For Express Replacement (Cross Ship), TechPalooza will ship a replacement and charge it to your credit card. Once the defective product is received back to our warehouse, we will issue a full credit within two (2) to four (4) weeks of receipt.
Is My Personal Information Safe Online?
We take your privacy and security very seriously. No credit card information is stored with your account, and passwords can only be sent to the account on file. We will not share your name or email address with anyone (except as required by law or for product fulfillment).
Is TechPalooza's Web site Secure?
Our site's SSL technology encrypts all personal and credit card information and prevents it from being intercepted over the Internet.
Do you use cookies? What do they do?
We only use cookies to track the course of customers traveling through our Web site. No personal information is stored in the cookie.
Will my personal information be shared with other companies?
We do not share any personal information with anyone for any reason other than order fulfillment. We ensure the privacy of your information.
What information should I provide TechPalooza when I email?
• Sales Order Number
• RA number
• E-mail address (used on your account if above not known)
• Item #(s) or description of each item in question
Does TechPalooza have a walk-in store or will call facility where I can physically pick-up my merchandise?
We do not have a store or will call facility. All orders are placed on-line and shipped via FedEx, UPS, U.S. Postal Service or other carriers due to package size and weight. Products will ship from our closest warehouse to you depending on availability.
SHIPPING INFO |
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Does TechPalooza ship internationally?
No. We do not ship internationally at this time.
Does TechPalooza ship to APO/FPO boxes?
No. At this time we are not able to ship to APO/FPO boxes.
How much do you charge for shipping and handling?
Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air, or overnight). Shipping and handling charges will be applied to all orders placed. If your order must be shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.
What shipping method does TechPalooza use?
TechPaloozaoffers ground shipment, second day, overnight standard, overnight priority, or Saturday delivery inside the continental United States. TechPalooza reserves the right to ship via alternate carriers.
When will my order ship?
All shipments are subject to stock availability. Most orders will be shipped within 48 hours of credit approval. Please allow up to ten (10) business days from credit approval for delivery on ground shipping.
Where does TechPalooza ship from?
Technology Paradise Corporation ships from six (6) state-of-the-art warehouses from around the U.S.
How do I get my FedEx/UPS tracking number?
The tracking numbers for your orders will be emailed to you.
FedEx/UPS has my package but they have not delivered it yet. Why?
Please contact FedEx at 1-800-GO-FEDEX or UPS at 1-800-PICK-UPS to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local FedEx/UPS hub. TechPalooza would always like for your packages to be delivered ASAP. If the carrier is holding them, please contact your carrier.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by FedEx, immediately tell the FedEx driver you do not want to receive this package or call 1-800-GO-FEDEX to submit a damaged shipment claim. If UPS, call 1-800-PICK-UPS. If the damaged package was left or someone else signed for it, there is a grace period of around 3 days to file the damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and then if they are refuse the package claiming the damage. Obtain a control number from FedEx. If the item appears to be damaged straight from the manufacturer, refuse the package immediately.
Always make sure to get the carrier’s damage package control number for your claim.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), email customerservice@techpalooza.com with the details.
How Long Will It Take For My Order To Be Delivered?
With Ground shipping, we guarantee you will have your product within 7 days. With expedited shipping you will have it within the period specified.
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