|
Site Help: Buying Products
How do I use a Cart to buy something?
Click any Add to Cart button to put an item in your Cart. Once you've finished selecting items, the checkout process guides you through the steps required to process your order for shipment.
How do I view my Cart?
Click the View Cart link on the upper right side of the page to view your Cart. You will see a summary of all items currently in the Cart, a running dollar total and other data about the item(s) in the Cart.
How do I add products to my Cart?
If you're browsing or searching, all results pages display Add to Cart buttons.
If you have landed on a Product Detail page with all the technical detail about a product, you will also find an Add to Cart button.
If you're on the Wish List page, each Wish List has an Add to Cart button.
Finally, on the Cart page itself, you can add individual items using the Add Product by Item # box. Enter the Item # in the box and click Go.
How do I know what's in my Cart?
The View Cart section at the top of the page shows you the number of unique items in your Cart and the subtotal of the order (before shipping & handling and taxes). Click on the "View Cart" link to see more detail. Anytime you add an item to your Cart, you will see a notification page with all the details for your active Cart.
What information is on the Cart page?
Items in your Cart are listed in a grid. The data includes a subtotal for the order, a way to choose shipping carriers, applicable shipping & handling charges and taxes and the final total. Click on the Continue Shopping link to return to the Home page or click the Checkout button to begin the checkout process.
Other data, links and buttons on the Cart page include:
· Remove deletes an item from your Cart.
· Update Qty. updates the totals in the grid when you change the quantity of an item in your cart.
· Item # is a number unique to Technology Paradise Corporation. It is NOT the same as the Mfr. Part #.
· Mfr. Part # displays the Manufacturer's part number. It is NOT the same as the Item#.
· Ship Weight shows the combined weight of the product and packaging. Please note: This number differs from the weight displayed on the Product Detail page, which is the actual weight of the product itself, without packaging.
What are promotional (promo) codes?
A promotion code allows you to redeem a special promotional offer online during checkout. If you meet the promotion code requirements, a discount or other promotional terms will be applied to your order. This code is a string of letters and numbers that can be entered at checkout in order to receive a discount or other special promotional offer.
What is the State Environmental fee added to my order?
The State of California has enacted California law SB 50, which requires collection of a State Environmental Fee at the point of sale for certain electronic products shipped to California, beginning January 1, 2005.
Products Affected: Under SB 50 regulations, the following products are subject to this fee:
- Notebook computers
- CRT and LCD monitors
- CRT TVs with a screen size greater than 4 inches
- LCD TVs, plasma TVs and plasma monitors (on orders shipped beginning July 1, 2005)
Invoicing and Fees: For all orders placed on or after January 1, 2005, we will apply the appropriate fees to your invoice for each applicable product shipped to a California address. The fees are:
- $6 per device (screen size greater than 4" but less than 15")
- $8 per device (screen size 15" to 35")
- $10 per device (screen size greater than 35")
For more information, visit ciwmb.ca.gov/electronics/act2003/.
Can I remove an item from my Cart?
Yes. Each line item in your cart has a Remove button. Click it to remove that item only.
How do I add more than one of the same item to my Cart?
On the Cart page, change the number in the Quantity column. Then click the Update Qty button at the bottom of the screen.
After viewing my Cart, what if I want to buy more items or continue browsing?
Click on the "Continue Shopping" link at the bottom left of the page.
What are Related Products?
We often recommend items that are intended for use with the products you're considering; these are Related Products and you will see them in two places. On the Product Detail page, you can add related items to your Cart by Add to Cart button next to the desired product. When adding a product to your Cart from other areas of the site, its Related Products will be displayed for your review along with a summary of what is in your Cart. Simply click the Add To Cart button to add any of these items to your Cart.
I'm done shopping and ready to check out. What do I do?
If you've just added a product to your Cart and are on the Cart page, click Checkout. From elsewhere on the site, click View Cart in the left-hand navigation bar.
The path through checkout may vary somewhat based on the characteristics of your account. There are three essential steps in the checkout process: Shipping, Billing and Verify.
Checkout Step 1: Select a Shipping Address
Select a shipping address from your list of addresses. If this is your first purchase, or you need to add a new address, click Add New Address and fill in the required address information.
When you have selected address you want for shipping your order, click Go.
International Orders: Our web site is not currently configured to support international addresses or currency.
· Checkout Step 2 - Billing
Use the Billing Information page to indicate how you want to pay for your order. Your available payment options (credit card) are determined by your account setup.
· If you have a credit-card only account setup you'll be prompted to create a new credit card on your first checkout; simply fill out all of the required fields.
· If you saved a credit card during a previous checkout but would like to use a different one, click the Add New Credit Card button and fill out all of the required fields.
· To use an existing credit card, select the credit card name from the drop-down list and enter your CID #.
Once you've defined your payment method, click Go.
Checkout Step 4: Verify Your Order
Use the Verify page to verify that all the data associated with your order is correct.
· Verify your order contents, payment method, shipping address and shipping method. To make changes, click on the corresponding Modify link. After making your changes, click Continue Checkout to return to the Order Verification page.
· Add shipping label or receipt page notes if you wish in the Receipt Page Notes box.
When you are satisfied with your order, click Submit Order to complete the checkout process. Double check the resulting Order Receipt page, which you can print for your records. An e-mail confirmation of your order will also be sent.
What are the Shipping Label Notes?
Use the Shipping Label Notes field to enter any additional information for the shipping carrier that will clarify how you want the order delivered (for example, "2nd Floor", or "Use West Entrance." This field is limited to 60 characters.
What are my payment options?
Our checkout process will guide you through selecting the payment method for your order (see above). Using a credit card, we accept the following:
What is the CID?
The CID is the three- or four-digit security code on your American Express, Discover, MasterCard or Visa credit card. We ask for your CID to verify that the order is being placed by you and to detect any fraudulent use of your card. Locate the CID on your card as shown below:
| 
